Return/Refund Policy


Returns:

All sales are final unless product is not the right size or damaged on arrival. If this has happened to you, please email us shopistify@gmail.com

Refunds & Replacements (if applicable):

You can only cancel your order if it has yet to be processed, once it has been processed no refunds or cancellations will be granted.

Replacements or Refunds are only available on damaged goods upon arrival or missing orders/lost packages (tracking number must show so). Customer must contact us within 2 business days of receiving the item with photo evidence of damaged or missing goods.

We are NOT responsible for incorrect addresses given by the customer or packages stolen after delivery. If the tracking number shows the package was delivered, the responsibility falls on the customer.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Refunds generally take 3-5 business days to post in your bank account, but may vary from bank to bank. Please contact your bank to learn more about their processing times.

Item Switches:

Please ensure all orders on our website are correct as they are immediately passed to our processing team to prepare your delivery. Once an order is submitted we are unable to cancel your order. If you do contact us within 2 business days of your order to switch an item/Color, we can most likely make a switch.

Incorrect Addresses:

Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you.

If you have made a mistake when ordering an item please get in touch and we will update your delivery address if your item(s) have not been dispatched.

Public/Shared Addresses:

If an item is ordered to an address which is accessible by other people such as a workplace or shared accommodation (e.g. university halls of residence) you are responsible for the collection of all items and Men's Fashion Empire will not cover any stolen or missing items in such scenario.